At Equitable Life, great service is what we do best. You get a dedicated service team, access to knowledgeable people who can answer your questions quickly, and some of the fastest and most accurate claims adjudication in the industry.
Dedicated, local Plan Administrator support
Your dedicated local Field Service Team will provide you with personalized service and support. This team is your go-to for any questions – large or small – about your group benefits plan. They take the time to get to know you and your unique business needs.
One-call resolution
You and your plan members won’t have to deal with unknowledgeable call centre staff. Subject matter experts from each department answer the phones and respond to emails directly. They can solve problems and answer questions quickly – usually in just one contact.
Fast and accurate claims adjudication
We have an accuracy rate of greater than 99% for claim adjudication and payments through our rules-based claim adjudication system and our dedicated claims team. And our claim turnaround times speak for themselves.
Ranked #1 for service
But don’t take our word for it. We ranked #1 for overall service in the most recent LIMRA Canadian Employer Service Satisfaction and Loyalty Study, including top marks for:*
• Overall health and dental claims process
• Overall disability claims process
• Overall life claims process
• Customer service
• Overall clarity of communications
• Professionalism of staff
• Overall service provided by your insurer
• Service meets expectations
• Has best products to meet business needs
• Committed to resolving problems
RSS